Shipping policy

Delivery

This English translation is provided for convenience. In case of any discrepancy, the Polish version prevails.

Delivery methods and costs

We ship within Poland only. We do not ship abroad.

Delivery method	Cost
InPost Paczkomat (parcel locker): you choose your Paczkomat when placing your order	16 PLN
Courier	18 PLN

Free delivery on orders of 350 PLN or more: what counts is the total price of the products after discounts (e.g. after a discount code), excluding delivery. It is applied automatically at checkout, with no code needed.

You always see the delivery cost at checkout before you place your order.

You pay for orders in advance at checkout, e.g. by payment card, BLIK, Apple Pay or Google Pay (you can see the available payment methods at checkout). We do not ship cash on delivery and we do not offer personal collection.

When we ship your order

We prepare orders for shipping within 1-3 working days of payment being confirmed.
If a product needs longer to prepare (e.g. jewellery made to individual order), we state this timeframe on the product page, before you place your order.
Orders placed at weekends and on public holidays are processed on the next working day.
Once we have sent your parcel, we will email you a tracking number.

The total delivery time is the time it takes us to prepare your order plus the carrier's delivery time.

Damaged parcel

If your parcel is damaged, you can write up a damage report with the courier when you receive it, or report it in the carrier's app. Please also let us know at kontakt@aglie.pl. Not having a damage report does not take away your right to make a complaint.