Refund policy

Returns and complaints

This English translation is provided for convenience. In case of any discrepancy, the Polish version prevails.

Returns without giving a reason: 14 days

If you are buying as a consumer (or as a business with consumer rights, that is, an individual running a business for whom the purchase is not of a professional nature), you can withdraw from the contract within 14 days of the day you receive your parcel, without giving any reason.

How to return a product: 3 steps

Let us know. Email kontakt@aglie.pl to tell us that you are withdrawing from the contract, and include your order number. You can use the withdrawal form, but you do not have to. You can also send this statement by post to the address given below. It is enough to send your message before the 14 days are up. We will confirm receipt by email.
Send the product back within 14 days of sending us this notice, to: ul. Reymonta 2, 62-800 Kalisz. Pack it carefully so that it is not damaged in transit. Please do not send parcels cash on delivery.
Get your money back. We will refund you within 14 days of receiving your message. We may hold back the refund until the product has reached us or you have sent us proof of postage.

How much we refund and how

We refund the price of the product and the cost of delivering it to you, up to the cost of the cheapest standard delivery method offered in our shop.
You pay the cost of sending the parcel back to us.
The money is returned using the same method you paid with (e.g. to your card, or to your bank account if you paid by BLIK), unless you expressly agree to a different method that is free of charge for you. Any amount paid with a gift card is returned to that gift card.
You can examine and try on the jewellery just as you would in a physical shop. If the product shows signs of use beyond this kind of checking, we may reduce the refund by the loss in its value. The original packaging is not a condition of a return, but it helps a lot.

What cannot be returned without giving a reason

Jewellery made to your individual order, to a design, size or combination of stones specified by you that is outside our standard range. We mark such products before you buy them.

This exception does not apply to complaints. If a product is faulty, you can always make a complaint about it.

Complaints: the product is faulty or not as described

We are responsible for the product conforming to the contract for 2 years from delivery.

Email kontakt@aglie.pl or send a letter to ul. Reymonta 2, 62-800 Kalisz. Give your order number, describe the problem and tell us what you would like: a repair, a replacement, a price reduction or a refund. Photos help, but they are not required.
We will reply within 14 days. If we do not reply within this time, a consumer's complaint is deemed to have been accepted.
If we need the product, before you send it we will tell you how to send it at our expense, or we will reimburse your shipping cost.
First, you can choose a repair or a replacement. If that is not possible, if we do not succeed, or if the non-conformity is serious enough to justify it straight away, you can claim a price reduction or withdraw from the contract and get your money back. The only case in which you cannot withdraw is when the non-conformity is minor.

Natural stones vary in colour and pattern, and every piece of handmade jewellery is slightly different. We point this out in our product descriptions.

Gift card

You can withdraw from the purchase of a gift card without giving a reason within 14 days of the day of purchase (the day you receive the order confirmation email). Simply write to us, just as you would for a product return. We refund the price of the card or, if you have already used part of the balance, the unused amount. Details are set out in § 14 of the Terms of Service.

Business purchases

If you are buying as a business and the purchase is of a professional nature for you, the rules for returns and complaints are set out in § 12 of the Terms of Service.

You will find the detailed rules in the Terms of Service (§ 8 to § 14). Any questions? Email us at kontakt@aglie.pl or call 513 140 174.